Well, after 45 minutes of waiting I got a message saying the department was closed and it hung up, with no option of receiving a callback or anything. Telus is absolutely horrible for services other than internet and phones and should stick to what they know! Now I’m stuck for 5 years paying for services that benefit me in no way – I chose home security services for peace of mind and thanks to telus’ terrible service – there is none of that. I transferred both my business phones to Biz Connect through Telus almost a year ago.
I’ve had home security and pik tv with Telus since October 2021. I can’t use it through the app and it doesn’t work through any of my streaming devices. Telus’ solution was to send a tech out which did nothing to fix the issues because they admit their cameras aren’t great and to wait until they upgrade.. So while waiting for them to get better cameras I’m supposed to continue paying for terrible service and have basically zero security on my property.
We are already paying over $500.00 with them, Hence why we are looking to the account adjusted. We are also a CFIB member which is offering discounted rates with TELUS. But sadly TELUS isn’t willing or competent to have to correct department to even call us back. The Central Interior Rural Division has an active membership of over 40 family physicians. I switched providers and have waited for 5 months for a refund which I was told, when I contacted Telus after a month, would potentially take up to three months.
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Sometimes Telus calls too often, like every day or every other day. I can’t help but wonder what it was about but it’s most likely Telus marketing. I’m a Koodo customer and Telus likes to call me from time to time.
Computer and Internet Access
I have progressively been getting more and more complaints that my phones were not working. I contacted Telus looking back from my cell phone starting April 4th through May 24 I have had 37 conversations with Telus and today they are still checking on the status of my phone lines. On May 11 Telus came in and switched my phones back to regular phone lines. This was to take care of the issues that they could not fix. But 13 days later my phones are still only working part time and I have lost lots of business due to this. Not only that but the hours I have spent on the phone is unreal. For supporting documents all I have is the call records on my phone and a couple of case numbers given at different time by agents. Ironically, TELUS contacted me on their own accord just a few hours after I had submitted this complaint. I feel as though the lack of customer service should still be addressed, as it them six months to finally make the corrections to my account. I was being doubled billed for internet service and was paying for a land line I no longer needed. I was verbally informed there will be a credit on my next invoice for the double billing, and the land line has been disconnected.